Introduction
Autosthetics Nigeria ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Data Policy explains how we collect, use, store, and protect your data when you interact with our services, visit our website (autosthetics.com.ng), or engage with our marketing communications.
By using our services or providing your information to us, you consent to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information that you voluntarily provide when you:
- Request a quote or consultation
- Book a service through our website or WhatsApp
- Register for an account on our customer portal
- Subscribe to our newsletter or marketing communications
- Contact us via email, phone, or social media
- Submit feedback or reviews
Types of information collected:
- Personal Identification: Name, email address, phone number
- Business Information: Company name, job title, industry (for B2B clients)
- Service Details: Vehicle make/model, service preferences, location
- Financial Information: Payment details (processed securely through third-party payment processors)
- Communication Records: Email correspondence, chat messages, phone call records
1.2 Information Collected Automatically
When you visit our website, we automatically collect:
- Technical Data: IP address, browser type, device type, operating system
- Usage Data: Pages visited, time spent on pages, navigation patterns
- Cookies: Small data files stored on your device
1.3 Information from Third Parties
We may receive information about you from:
- Social Media Platforms: When you interact with our LinkedIn, Facebook, or Instagram pages
- Online Ads: When you submit a lead form through online advertising campaigns
- Business Partners: Corporate clients who engage our services for their employees
2. How We Use Your Information
2.1 Service Delivery
- Process and fulfill your service bookings
- Schedule appointments and send reminders
- Provide customer support and respond to inquiries
- Manage your account and customer portal access
- Process payments and billing
2.2 Marketing Communications
- Send promotional offers, service updates, and newsletters (with your consent)
- Display targeted advertising on social media and other platforms
- Share information about new services and special packages
You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us at detailing@autosthetics.com.ng
3. Online Ads
When you submit a lead form through our online advertising campaigns on various platforms, we collect the information you provide (name, email, phone, company details) and use it to:
- Contact you about our services and offerings
- Provide you with requested information and quotes
- Add you to our contact database (with your consent)
Your information is collected through secure advertising platforms and transmitted to our systems. You have the right to request deletion of your data at any time.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Service Providers: Payment processors, email marketing platforms, analytics tools
- Business Partners: With your consent, for joint service offerings
- Legal Authorities: When required by law or to protect our legal rights
5. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure servers, encryption, and access controls.
7. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data
- Objection: Opt out of marketing communications
- Data Portability: Receive your data in a structured format
To exercise these rights, contact us at detailing@autosthetics.com.ng
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Data Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date.
11. Contact Us
If you have questions or concerns about this Data Policy or our data practices, please contact us:
12. Compliance
We are committed to complying with applicable data protection laws and regulations, including the Nigeria Data Protection Regulation (NDPR) and GDPR where applicable.